At OmoBloom, your satisfaction is important to us. We want you to feel confident and happy with your purchase.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. To help us assist you quickly, please include your order number and clear photos or videos showing the issue.
To request a return or refund, please email our customer support team at support.omobloom@gmail.com with your order number and details about your request. Our team will review your case and provide the next steps if your request is approved.
If approved, we will provide a replacement or refund depending on the situation. Please do not send any items back before receiving return instructions from our team.
Due to the nature of our skincare products and for hygiene reasons, we cannot accept returns or refunds for products that have been used or tested. If you experience any issues with your order, please contact our support team and we’ll be happy to assist you.
If a return is approved, the item must be in its original packaging, and returned according to the instructions provided by our team.